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365aci Privacy Policy

Protecting your personal information is our top priority. This page transparently explains how 365aci collects your data, what it is used for, and how it is kept secure.

Last updated: June 2026

SSL Encryption

Every transaction and data exchange is fully secured with 256-bit SSL encryption.

No Sale of Personal Data

365aci never sells your personal information or shares it with advertisers.

Minimal Data Collection

Only the information strictly necessary to provide the service is collected. No unnecessary data is requested.

Access Control

Only authorized personnel can access your information, and every access is logged.

Right to Update Information

You may request a correction or update to your stored personal information at any time.

Right to Delete Information

Upon account closure, data that is not required to be retained by law will be deleted within a specified timeframe.

Content

01 Scope and applicability

Welcome to 365aci.org. We believe your privacy is a fundamental right — not just a formality. This Privacy Policy clearly explains what information is collected about you when you use the 365aci platform, how that information is used, and how we keep it secure.

This Privacy Policy applies to the 365aci.org website, its mobile version, and all related services. By accessing the platform or creating an account, you are considered to have accepted this Privacy Policy.

The 365aci Privacy Policy has been prepared in English for users in Bangladesh and adheres to international data protection standards. Our goal is to maintain complete transparency about how your information is handled.

This policy may be updated periodically. Members will be notified of significant changes. We recommend checking this page from time to time.

02 What Types of Information Are Collected

365aci may collect two types of information from you — what you provide directly and what is collected automatically.

Type of Information Example Reason for collection
Identity Information Name, date of birth, national ID number Identity Verification & Age Confirmation
Contact information Mobile number, email address Account Security & Communications
Financial Information Mobile banking number, transaction history Payment Processing & Anti-Money Laundering
Technical Information IP address, device type, browser Security Monitoring & Fraud Detection
Usage data Gaming history, session duration, preferred games Experience Improvement & Responsible Gaming
Cookie Information Login sessions, preference settings Ensuring ease of use

Our commitment: No information beyond the above list is collected. Sensitive data — such as religion or political views — is never collected without your explicit consent.

03 How Information Is Collected

365aci collects your information in several ways. Each method is fully transparent and compliant with applicable law:

  • During Registration: Information you enter directly — such as your name, mobile number, and date of birth.
  • For Identity Verification: National ID or passport details are required at the time of your first withdrawal.
  • At the time of transaction: Transaction details are automatically recorded during deposit and withdrawal processing.
  • From browsing: When you use the platform, your IP address, device information, and session data are collected automatically.
  • To Customer Support: When you contact us, a record of that conversation is retained.
  • Via Cookies: Cookies are used to improve your experience on the site (see details below).

04 Purpose of Data Use

365aci uses your information only for specific, legitimate purposes. We never misuse your data or use it for anything beyond its intended purpose without your consent.

  • Account Management: For login, password recovery, and account security.
  • Payment Processing: Financial information is required to process deposits and withdrawals.
  • Identity Verification: To verify age and identity in order to prevent duplicate accounts and fraud.
  • Customer Support: Your information is used to handle your complaints and resolve any issues.
  • Legal Obligation: To comply with Anti-Money Laundering (AML) laws and other applicable regulations.
  • Platform Development: Usage patterns are analyzed to improve the gaming experience.
  • Responsible Gaming: Reviewing usage data to identify signs of excessive gaming or addiction.
  • Promotional Communications: To send you offers and updates where you have given consent (you may opt out at any time).

Important: 365aci never sells your information to third-party advertisers or uses it for profiling. Your data is not shared with any marketing network.

05 Data Sharing Policy

365aci does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

  • Payment Processor: Only minimal information is shared with mobile banking partners like Mobile Banking, Nagad, and Rocket to process transactions. These partners operate under their own privacy policies.
  • Law Enforcement: Providing information in response to a valid court order or lawful request from a government authority is a legal obligation.
  • Security Auditor: System logs may be shared with authorized third-party auditors to ensure platform security.
  • In the event of a business change: If there is a significant change to 365aci's business structure (such as an acquisition), users will be notified in advance.

365aci's commitment: Your information will not be shared with anyone outside the exceptions listed above. Any third parties with whom data is shared are bound by the same privacy standards.

06 Cookie Policy

365aci uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
  • Functionality Cookies: Used to remember your preferred language and settings.
  • Analytical cookies: Used to analyze platform usage. This information is not personally identifiable in any way.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

07 Data Protection Measures

365aci has put in place both technical and organizational measures to protect your information:

  • 256-bit SSL/TLS encryption: All data transmissions are encrypted.
  • Firewall Protection: Advanced firewalls are in place to prevent unauthorized access to our servers.
  • Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
  • Regular Security Audits: Systems are regularly audited by third-party security experts.
  • Data Masking: Sensitive information (such as card numbers) is partially hidden in dashboards and logs.
  • Staff Training: All staff receive regular training on data protection best practices.

No system is 100% impenetrable. However, in the event of a security breach, 365aci will notify affected members as quickly as possible and take the necessary protective measures. Keep your password strong and never share it with anyone.

08 Data Retention Period

365aci retains your information only for as long as necessary. The retention periods for different types of data are as follows:

Type of Information Retention period Reason
Account Information Duration of active account + 5 years Legal Obligation
Transaction history 7 years Financial Regulatory Guidelines
KYC Documents 5 years after account closure AML Law
Support chat log 2 years Ensuring quality of service
Cookies & Session Data 30 days — 1 year Functionality
Marketing consent Until opt-out Contact

Once the above retention periods expire, data is securely deleted or anonymized so that individuals can no longer be identified.

09 Your Rights

Under the 365aci Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team:

Your Data Rights

365aci gives you full control over your personal information

Right to Access Information

You may request to know what information 365aci holds about you.

Right to Correct Information

You can request a correction or update to any inaccurate or outdated information at any time.

Right to Delete Information

You may request deletion of data that is not subject to legal retention requirements.

Right to Restrict Processing

You may request that the use of your information be restricted under certain circumstances.

Right to Data Portability

You may request a copy of your data in a structured, machine-readable format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

365aci will respond to rights requests within 30 days of receipt. Requests will be actioned after identity verification. Complex cases may take longer, but you will be informed in advance.

10 Privacy of Minors

365aci strictly does not serve anyone under the age of 18. Age is verified at registration and confirmed again during identity verification.

  • No information from minors is knowingly collected.
  • If a user registers with a false age and this is later discovered, the account will be suspended immediately.
  • If a parent or guardian believes their child has opened an account, please contact support immediately.

18+ only: 365aci is an 18+ platform. Use by minors is strictly prohibited. To learn more about responsible gaming, visit our Responsible Gaming Page View.

11 Privacy Policy Updates

365aci may update this Privacy Policy from time to time. Changes take effect as soon as they are published on this page.

  • Members will be notified via notification or email of any major changes.
  • You can check the "Last Updated" date at the top of the page to see whether any changes have been made.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • You are advised to review this page regularly.

12 Contact & complaints

If you have any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact us:

Privacy Department — 365aci

Email: [email protected]
Response time: within 24–48 hours on business days
Language: Support is available in both Bengali and English

We believe every complaint can be resolved. We take your concerns seriously and work to address them as quickly as possible.

FAQ

Frequently Asked Questions About the Privacy Policy

No, never. 365aci does not sell your personal information to any third party. Your data is used solely for service delivery, payment processing, and legal compliance.

365aci keeps your information secure through 256-bit SSL encryption, advanced firewalls, and regular security audits. That said, keeping your password strong and not sharing it with anyone is equally important.

Yes. If you submit a request to our support team, any data not subject to legal retention requirements will be deleted. Transaction history and KYC documents must be retained for a specified period for legal reasons.

Yes. You can stop marketing communications at any time by clicking the Unsubscribe link in any promotional email or by contacting our support team. Important account-related messages will continue to be sent.

Essential cookies cannot be disabled as they are required for login sessions. Disabling analytics and functionality cookies may affect certain features, such as language preferences or auto-login.

Join a Safe & Trusted Platform

You have read the 365aci Privacy Policy. Your information is fully protected — register now and enjoy world-class gaming.

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